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TransitMaster IDS™ - Intelligent Decision Support

Typical transit CAD/AVL systems deliver large quantities of data to dispatchers that agencies have found at times to be overwhelming and priorities may get lost. This can result in inefficient fleet management and ultimately unsatisfied riders. To assist transit dispatchers in answering questions such as "What event has priority?" and "What service needs attention?"

Trapeze ITS, together with the Federal Transit Administration, Joint Program Office, Pace Suburban Bus, and Booz Allen developed TransitMaster IDS™ - Intelligent Decision Support: the future of Computer Aided Dispatch.

TransitMaster IDS continuously monitors and analyzes data from the vehicles and other external sources and proposes the right action for that specific moment in time. Dispatchers will always see their most important action item on the top of their list, accompanied by the right action plan. This built-in support makes even the newest dispatcher perform at the level of an experienced dispatcher. This helps the agency improve the overall service quality and safety of the operation.

For more information on Trapeze ITS Computer Aided Dispatch solutions, please contact us!