Support
Trapeze ITS offers a comprehensive range of services to support reliable functionality of your system.
Telephone:
1-877-411-8727 (toll-free)
Our call center is available to serve you from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday to Friday.
For service outside regular business hours, in case of an emergency, call the toll-free number and listen
carefully to all the menu options before leaving your message. This will help us to route your call properly
and ensure you receive the most responsive service possible. Please leave your name, the name of your
organization, a number where you can be reached and a brief description of the problem. A representative
will call you back as soon as possible. To help us serve you better, we ask that you direct your support call
to Customer Care instead of contacting a Trapeze Specialist directly. This will allow your support request to be
monitored by the Call Center Operator to ensure that you are being responded to within a timely fashion.
Web:
Our Customer Care Web site has been designed for you to submit support requests, track your support tickets,
access documentation and more. Simply login with your user name and password. To obtain a user name and
password, click on the Register link on the home page of www.MyTrapeze.com. Support tickets submitted via
the Web or e-mail are handled as regular priority, so if your request is urgent, please contact Customer Care
on the toll-free number.
Email:
When sending requests via e-mail, include as much detail as you can, along with any attachments that might
help us serve you better. Customer Care will reply to your e-mail, acknowledging receipt. If your request
is urgent, please contact Customer Care at the toll-free number.
Fax:
(905) 238-8408
Address your fax to the Customer Care Dept. and include a call-back number. If your request is urgent,
please contact Customer Care at the toll-free number.
Address:
Trapeze ITS U.S.A., LLC
Attn: Customer Care Department
5265 Rockwell Drive NE
Cedar Rapids, Iowa
52402 U.S.A.
Request an RMA Number:
Request a Return Materials Authorization Number (RMA) for equipment in need of repair or replacement:
Toll Free: 866-778-5572, opt 2, opt 1
RMA.us@trapezeits.com