Support
Trapeze ITS offers a comprehensive range of services to support reliable functionality of your system.
Service Desk
Contact the Service Desk for all TransitMaster™ service related issues.
Normal business hours 7:00am - 5:00pm CST Monday through Friday.
Emergency service is available after hours and holidays.
Toll Free: 866-778-5572, opt 2, opt 2
servicedesk.us@trapezeits.com
Customer Web Portal
For TransitMaster™ owners, registration required for login and password.
http://servicedesk.publictransitsolutions.com
Need assistance with your username and/or password?
servicedesk.us@trapezeits.com, or 866-778-5572, opt 2, opt 2
Request an RMA Number
Request a Return Materials Authorization Number (RMA) for equipment in need of repair or replacement:
Toll Free: 866-778-5572, opt 2, opt 1
RMA.us@trapezeits.com